Privacy Policy

Information we collect

Account information may include your name, date of birth, email address, phone number, username, password hash, address, province, identity verification status, safer gambling settings, communication preferences, and account history.

Payment and compliance information may include transaction details, payment method identifiers, fraud signals, withdrawal requests, source-of-funds information where required, device data, geolocation checks, and records needed for anti-money-laundering, tax, or regulatory obligations.

Technical information may include IP address, device type, browser, operating system, screen size, cookie identifiers, session events, pages visited, game launches, search queries, error logs, and security telemetry.

How information is used

We use personal information to operate accounts, verify eligibility, process payments, provide games, enforce terms, manage bonuses, prevent fraud, detect security incidents, comply with legal obligations, and respond to support requests.

We may use account and play data to provide responsible gaming tools, identify risk patterns, apply limits or exclusions, send service messages, personalize the lobby, measure product performance, and improve website reliability.

Marketing messages are sent only where permitted and can be changed through preference controls or unsubscribe links. Service messages such as account security, policy updates, verification, payment, and responsible gaming notices may still be sent.

Sharing and processors

Information may be shared with payment processors, identity verification vendors, geolocation providers, game studios, fraud prevention services, analytics providers, cloud hosting providers, customer support tools, professional advisers, and regulators where required.

Processors are expected to use information only for authorized purposes and to protect it with appropriate contractual, technical, and organizational safeguards. We do not sell personal information as a standalone product.

Retention and security

Records are kept only for as long as needed for account operation, legal compliance, dispute handling, fraud prevention, financial reporting, safer gambling obligations, and legitimate business purposes. Some records may need to be kept after account closure.

Security measures may include encryption in transit, access controls, audit logs, monitoring, network protections, password hashing, secure development practices, and staff access restrictions. No online system is completely risk-free, so you should also use a strong unique password and protect your email account.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing. Some requests may be limited where we must keep records for legal, fraud prevention, accounting, or regulatory reasons.

You can manage cookie preferences on the Cookies Settings page. You can also disable certain cookies through your browser, although necessary cookies are required for security, login, and core website features.